ISO Policy

​

​As İstanbul Ekspres Nakliyat ve Ticaret A.Ş., we are committed to delivering safe, timely, and customer-focused services in the transportation of sensitive cargo such as household goods, personal effects, and motor vehicles, consistently exceeding customer expectations. To achieve this, we establish, certify, and continuously improve our Quality Management System (QMS) in accordance with the requirements of the International Organization for Standardization.

​

Why ISO Is Important

​

ISO represents internationally recognized standards, demonstrating that a company complies with global criteria in quality, safety, and sustainability. For İstanbul Ekspres, these certifications are not merely documents, but a corporate assurance of reliability and transparency on an international scale.

From the customer’s perspective, ISO certifications confirm that the services they receive have been independently audited and verified. This proves that İstanbul Ekspres consistently provides trustworthy, professional, and internationally compliant transportation services.

​

Our Commitments​

​

• Customer Orientation: We accurately understand customer needs and expectations, and continuously improve performance indicators such as on-time delivery, damage-free rates, complaint resolution time, and satisfaction levels.

​

• Leadership and Responsibility: Top management is directly accountable for the effectiveness of the QMS; they set quality objectives, provide resources, and align all teams under common goals.

​

• Process and Risk-Based Approach: We conduct all operations through defined processes, systematically manage risks and opportunities, and enhance performance through the PDCA (Plan–Do–Check–Act) cycle.

​

• Competence and Engagement: We implement continuous training and development programs for our employees, fostering a culture of honesty, respect, safety, and inclusivity.

​

• Supplier and Partner Management: We monitor, evaluate, and improve supplier performance to jointly enhance service quality.

​

• Compliance with Regulations and Standards: We conduct operations in full compliance with local and international regulations, contractual requirements, and ISO 9001 standards, while adhering to obligations regarding Environment, Health, and Safety.

​

• Measurement, Analysis, and Improvement: We establish measurable objectives, monitor KPIs (e.g., on-time delivery, damage-free rates, customer satisfaction, process efficiency), make data-driven decisions, and implement continuous improvement projects.

​

• Knowledge and Infrastructure Management: We maintain secure, efficient, and up-to-date infrastructure, equipment, and information systems to support operations.

​

ISO 9001:2015 – Kalite Yönetim Sistemleri:

​

İstanbul Ekspres operates within the framework of the ISO 9001:2015 certified quality management system. This certification demonstrates that all operational processes — from planning and coordination to execution and customer service — are conducted under a structured, measurable, and continuously improving system.

​

Through this system, risks are identified in advance, corrective actions are implemented, and service continuity is ensured. Regardless of the service scope or destination, every customer receives the same high standard of service. This certification proves that İstanbul Ekspres delivers reliable, systematic, and internationally recognized transportation services.

​

ISO 10002:2018 – Müşteri Memnuniyeti:

​

Customer satisfaction is one of the core pillars of İstanbul Ekspres’ operations. The ISO 10002:2018 certification guarantees that all customer feedback — whether positive or negative — is systematically recorded, analyzed, and resolved. This approach transforms every complaint into an opportunity for improvement.

​

Within this framework, İstanbul Ekspres closely monitors customer expectations, takes corrective actions when necessary, and builds long-term trust. As a result, customer satisfaction becomes a tangible, measurable outcome of daily operations and service culture.

​

ISO 27001:2022 – Information Security

​

With the ISO 27001:2022 certification, İstanbul Ekspres ensures the confidentiality, integrity, and availability of all information handled during transportation processes. This certification demonstrates that the company operates with a structured information security management system covering risk assessment, access control, and data protection practices.

​

Thus, customers’ personal and corporate data are safeguarded at the highest security standards. The ISO 27001:2022 certification proves that İstanbul Ekspres operates in compliance with internationally recognized security practices, ensuring trust at every stage of the process.

​

ISO 14001:2015 – Environmental Management Systems​

​

Environmental responsibility is one of İstanbul Ekspres’ core principles. The ISO 14001:2015 certification demonstrates that the company conducts all operations with a sustainability and environmental protection approach.

This standard is reflected in areas such as waste management, efficient use of resources, reduction of carbon footprint, and control of environmental risks. By integrating these practices into daily operations, İstanbul Ekspres proves its responsibility not only to its customers but also to the environment. This approach further strengthens the company’s international corporate reputation.

This policy is shared with all our employees, made accessible to relevant stakeholders, and kept up to date through annual reviews. Our objectives are clear: to ensure sustainable quality, continuously enhance customer satisfaction, and maintain our position as a trusted brand in the industry.